LONDON – DiGiCo named Austin Freshwater Managing Director. Freshwater has been General Manager since 2017. His promotion also signals a new era for long-serving MD James Gordon, who remains CEO of Audiotonix.
More details from DiGiCo (www.digico.biz):
The directors of DiGiCo’s parent company, Audiotonix – which also oversees entertainment technology brands Allen & Heath, Calrec, DiGiGrid, Group One Limited, KLANG:technologies, Solid State Logic, and newly-acquired Sound Devices LLC – made this decision, in part, thanks to Freshwater’s unprecedented performance against the unpredictable landscape of the Covid-19 pandemic.
“We were talking about Austin moving into the MD position just before Covid-19 hit, by which time it didn’t feel right for me to run off into the hills,” says Audiotonix CEO James Gordon, who had made the role his own over the past 14 years. “I don’t think it would have sent the right message to our customers and teams.”
It’s a job Gordon has cherished, but a role he never sought out. “Anybody I’ve ever met who actually wants to be an MD is pretty average at it,“ he muses. “As for the people who really learn about a company on their way up, those are the people who make the best managing directors. It’s not a job as such, it’s a responsibility you should want to take on.”
During the past 18 months, Freshwater stepped up behind the scenes when the unforeseen impact on live events took hold, presenting him with a huge challenge far sooner than anyone was expecting.
“His performance and behavior over the last 18 months have been nothing short of phenomenal,” continues Gordon. “He’s done an amazing job in a company that, to be very honest, is used to winning all of the time.”
Since DiGiCo formed in 2002, it has grown year-on-year and, as its 20-year milestone fast approaches, it’s still one of the youngest brands in pro audio, albeit undoubtedly one of the most aspirational.
Of course, this success isn’t solely down to great products. The personality of DiGiCo as a company has truly elevated its status. Alongside growing a digital audio console business, the company has established a worldwide community that even Covid-19 couldn’t diminish.
“In March 2020, everyone went into ‘serious concern’ mode,” says a reflective Gordon. “We’ve basically spent this time reassuring people within the company who aren’t used to not hitting their numbers that we’re all in it together.
“We’ve also spent a lot of time helping our end users, the DiGiCo sound engineers, because they’ve been miles away from their ‘on the road’ family and their usual support groups haven’t been there in person. Seeing how well Austin has led the team during this time has been exceptional. It’s really shown everyone that he’s more than capable.”
To hear Freshwater’s take, it was the first six months of ‘going dark’ that presented the toughest test.
“We were in the office most days trying to keep in touch with everybody and keep them genuinely motivated,” he says. “Just checking in on everyone regularly and letting them know we were still around was vital. It’s been a challenging time, both emotionally and commercially.”
“Pandemic aside, he’s always been the right guy for the job,” adds Gordon. “We did surprisingly well during incredibly difficult times for a live event business, and that’s mainly down to how Austin handled the situation. Sure, he had all the right products and all the right people with him, but he still had to deliver in an extreme environment. So, where we were confident in his abilities before, it gave us certainty.
“We don’t get everything right, but if we make a mistake, we’ll fight to fix it. That’s what I know Austin will do. He’ll still be there when it goes wrong. He will save the day and that’s what makes you an MD.”
Marketing Manager Maria Fiorellino, who has been a force in the industry since the tender age of 19, explains: “He’s been an extra layer of support within the company. Having Austin with us has strengthened our relationships too, which is amazing, because our history goes back to the very beginning.”
Helen Culleton, a pillar in the DiGiCo brand from the get-go, agrees. Now Audiotonix COO, Helen sees potential in people the way every great humanist should. She says: “Someone new coming in would potentially have a lot to prove within an already established team.”
Gordon agrees: “Not naming any names, but someone once said to me, ‘I never wanted you to go anywhere, but I’m glad you hired Austin because he’s really great,’ which is just about the nicest way of saying, ‘Hey James! You can leave now!’”
Although Freshwater was the least qualified applicant when he first interviewed for DiGiCo – having cut his teeth in the video camera and soft drinks industries – both Gordon and Culleton were instantly sure enough of his character to lobby DiGiCo’s then-Chairman to hire him without delay. Approval from DiGiCo customers soon followed.
“That’s the wonderful thing about our industry, it’s very accepting of anybody with any background, as long as you commit to the job,” adds Gordon.
“I knew I needed to learn an awful lot too,” acknowledges Freshwater. “Early on, a member of staff asked me why I was here and what I was going to change. I said, ‘Why do you think I want to change anything?’ DiGiCo is clearly a great company, so I’m here to ensure it will continue to develop along the path of excellence it’s been on since day one.”
“Everybody knows that the amount of people who commit to working with DiGiCo long-term is exceptional,” says Gordon. “Our work ethic is phenomenal, we get the job done, we always answer the phone, and we will get a solution to you. Then, when the work is done, it’s no secret that our lot are also the first ones to the bar and the last ones to leave.”
“Cultivating relationships, I believe, is an inherent thing,” adds the new MD, whose seamless integration into the company would have you believe he’d been around far longer. “People either have it or they don’t. It’s not a skill you can learn. If you’re good at it and can harness it to build professional relationships, even better. Why wouldn’t you want to get to know people and enjoy spending time with them?”
“As CEO of Audiotonix, I was getting pulled everywhere,” says Gordon. “If we hadn’t filled the position at DiGiCo and put Austin on the path that we did, when we did, we were in danger of not being as great as the company deserves. Finding the key person, certainly for Helen and I, was such a crucial thing. People love DiGiCo for a reason, and we had to keep the same culture running throughout the company.
“That’s actually the hardest thing when you’re in business – growing the right team around you. All of our businesses at Audiotonix have their own unique working cultures, and that’s part of the magic of each of the companies complementing one another’s ethos. We’ve hired and promoted people at each brand that we feel fit the profile of the individual businesses.”
Freshwater can testify: “When I joined DiGiCo, I was nervous that I didn’t have the technical knowledge that everyone around me had. I didn’t know the products, the industry, or any of the people, but it comes down to how well you’re supported.”
“DiGiCo is absolutely not a political company, we nurture people to achieve,” adds Culleton. “And that’s always been the same for anyone who comes in, we want them to succeed. It’s massively important to know your DNA and prioritize your customer base. That’s why each of the companies within Audiotonix have been thriving for decades.”
So, what’s next for the brand that dominates in concert touring? “I want to replicate the relationships James has built,” concludes Freshwater. “Not replace them by any means, but add to them and, as Maria put it, offer that extra bit of support. After all, if you’re not driven to be the best for your customers, what are you doing it for?”
The strategic move will bolster confidence and allow pro audio’s most fun company to continue doing what it loves – building an iconic business while forging great friendships.